FAQ · changed Jun–Dec 2023
"No lock-in. If that changes, we'll notify you." Then a 3-month lock-in.
The terms now say the lock-in can change "without prior intimation".
Contract traps
From my provider's terms and FAQ, with archived copies. All of these were already there when I signed up in Oct 2024. The red ones are promises that quietly changed.
Current terms ↗·Mar 2024 ↗·Jan 2025 ↗·Today ↗
FAQ · changed Jun–Dec 2023
"You'll get the deposit back." Then: "will not be refunded".
If you cancel before the lock-in ends.
Since 2019
Prices change "without any prior notice"
price, notice
Since Sep 2023
Lock-in can be changed anytime
lock-in
Since Sep 2023
Deposit kept if you leave before lock-in
security deposit, forfeit
Since Sep 2023
Their call on lock-in and deposit is "final and binding"
final and binding
Since 2022
30 days' written notice to cancel
cancellation
Since 2022
Unused balance kept on exit
balance
Since 2022
Using it = accepting new terms
revised, deemed
Use this: switching packages
You can move to any current package on a written request. Ask for today's plan at today's price. Use the email.
Use this: their older terms are still live
A second terms page, still online, has no lock-in and lets the customer end the lease "any time… by serving a notice in writing". Quote it if they refuse to cancel.