Getting out
Leave cleanly, with your deposit.
1
Wait out the lock-in
Get the end date in writing first.
2
Cancel by email
From your registered address, 7+ days before your next recharge. Keep the reply.
3
Don't recharge
Unused balance is usually lost.
4
Kill autopay at your bank
Revoke the UPI or card mandate yourself.
5
Film the pickup
Get a ticket number and a handover receipt.
6
Chase with a deadline
One email, then file at 1915.
Got a legal notice?
Several renters got one after the company failed to collect the machine. Don't ignore it, and don't pay out of fear. Reply in writing with screenshots of your cancellation and every pickup request. Renters say that's what made the demands stop.
What got people paid
- A 1915 docket number plus a deadline, posted publicly.
- A public post with your ticket ID. It gets a callback, not always a fix.
- A paper trail. Emails and screenshots beat phone calls every time.
If they make leaving hard
India's 2023 dark-pattern guidelines name "subscription trap": making cancellation complex or lengthy. Use those words in your complaint.
1915 · WhatsApp 8800001915 · consumerhelpline.gov.in · formal case: e-Jagriti