Horror stories
Public posts on Reddit, LinkedIn, X, app stores and complaint sites, 2023–2026. Each links to the original and an archived copy.
Threatened after they didn't collect
Reddit · Pune · Aug 2026
Asked for pickup. Got a ₹25,000 criminal threat.
Says nobody collected it, then law-office notices demanded ₹17,645, then ₹25,000. A written reply with call recordings ended it.
Complaint site · Gurgaon · Aug 2024
Cancelled before delivery. Then a ₹15,000 demand.
Says the courier was turned away, the order was marked "delivered", and a notice followed.
Complaint site · Sep 2024
Machine picked up. Then a notice for not returning it.
Says the legal notice came after pickup. The deposit never did.
Complaint site · Jan 2024
Returned in 2023. ₹15,000 notice in 2024.
Says the deposit had already been refunded when the demand arrived on WhatsApp.
Reddit · Sep 2024
"One person paid out of fear."
A 100-comment thread of renters listing demands from ₹17,499 to ₹32,000 after machines weren't collected.
Complaint site · Bengaluru · Oct 2026
Moved out in 2024. Legal threats in 2026.
Says pickup was requested three times in May 2024. Nobody came.
Complaint site · Hyderabad · Sep 2026
Prepaid a year. Service cut. Then a bill.
Alleges the unit was dead for two weeks, then came a ₹2,645 demand with a criminal-breach threat.
Can't cancel, can't get a pickup
Reddit · Bengaluru · Aug 2025
Transfer it, find a buyer, or pay ₹10,000.
Says cancelling meant sales pitches. 15+ calls later, the purifier was still in the empty flat.
LinkedIn · Aug 2026
No cancel button. They call his elderly father.
Says requests close as "cancellation rejected" and a retention team calls his senior-citizen father.
Complaint site · Bengaluru · May 2026
Rejected for "not picking up the call".
Says their phone log shows a 1-minute call with the company.
X · Sep 2026
Cancelled. No pickup. Daily calls to recharge.
Says the cancellation was confirmed, but the machine stayed and the calls kept coming.
Paid upfront, got nothing back
Reddit · Jul 2026
Asked for a repair in the trial week. Lost ₹4,500.
Says filing a "service" request instead of a "cancellation" voided the 7-day free trial.
Complaint site · Bengaluru · Jul 2026
"Buy a new one and get your deposit back." Then: lock-in.
Says support pitched a purchase to release the deposit, then kept the deposit anyway.
Reddit · Sep 2026
Paid in full. Got someone's old machine of another brand.
Says a refund was promised, but the pickup agent refused to take it back.
Reddit · Bengaluru · Jun 2025
Recharge backdated. Expired on the spot.
Says a June recharge was counted from May, so it had to be bought again.
LinkedIn · Gandhinagar · Sep 2025
Paid ₹6,000+ for the year. Then: "non-serviceable".
Says the area was dropped after a 10-day outage, and only the deposit was offered back.
X · Jul 2026
Paid a full year in June. Cancelled in July: deposit only.
Says the prepaid year was kept.
X · Hyderabad · Sep 2026
Smoking within 8 days. Deposit kept.
Says support cited the 3-month lock-in, and the ticket was marked "resolved" without a visit.
Signed up cheap. Then the hikes.
Me · Oct 2026
Two years loyal. Renewal 40% above new customers.
₹8,988 for 12 months: exactly 12 × the old ₹749 monthly rate. New customers get annual plans from ₹534/month. My app doesn't offer me that plan. Support offered ₹500 off.
App review · Jun 2025
₹449 to start. ₹699 now.
Says the rate jumped right after the first plan, and a "month" is now 28 days.
App review · Jun 2025
₹599 in November. ₹849 a month later.
Says the hike came right after signing up.
App review · May 2025
₹429 in the ad. ₹529 at payment.
Says the advertised plan price wasn't the price at checkout.
Reddit · Mar 2026
A "month" is 28 days.
Works out that 28-day recharges against a 90-day lock-in force a 4th payment, or the deposit goes.
Also
Complaint site · New Delhi · Feb 2026
Filters bypassed by the technician.
Alleges a technician bypassed filtration parts during a warranty visit.
Reddit · Gurgaon · Sep 2023
Installer punctured a pipe. The wall flooded.
Says the unit died in 3 days, a recharge was still charged, and 60 emails went unanswered.
Don't trust the app-store stars
Of about 56,000 reviews of the rental app on Google Play since Aug 2024, 86% are 5-star, and most of those are under 25 characters. Dozens of 1- and 2-star reviews say the installer asked for, or typed in, the 5 stars. See for yourself ↗
Don't be the next one.
How to leave safelyShort summaries of what people say happened, in their own posts. Names removed.